Managing Cloud Infrastructure Distracts
from Your Core Business.

Our comprehensive managed services include: 24/7 infrastructure monitoring and alerting, proactive patch management, security hardening and compliance monitoring, automated backups and disaster recovery testing, performance optimization and tuning, cost analysis and optimization recommendations, incident management and resolution, capacity planning and scaling, monthly service reviews and reporting, and access to our team of certified cloud architects. Essentially, we become your extended cloud operations team, handling all aspects of cloud management so you can focus on your business.

We offer flexible pricing models based on your needs. Options include: percentage of cloud spend (typically 15-25% of monthly cloud costs), per-VM or per-resource pricing for predictable budgeting, tiered packages (Basic, Standard, Premium) based on service levels, and custom enterprise agreements for large deployments. All plans include defined service levels, support response times, and monthly reporting. Many clients find that our cost optimization efforts alone offset the service fees—you get expert management essentially for free while saving on cloud waste.

Our SLAs vary by service tier but typically include: 99.9% monitoring uptime (we're always watching your infrastructure), response time commitments (Critical: <15 min, High: <1 hour, Medium: <4 hours), resolution time targets based on severity, monthly uptime targets for managed infrastructure (99.95% available), and backup success rate guarantees (99.5%). We also commit to monthly service reviews, quarterly business reviews, and transparent reporting on all SLA metrics. If we miss SLA targets, service credits apply. Our 8.5/10 NPS score reflects our commitment to exceeding, not just meeting, SLAs.

Yes! We've successfully migrated 4000+ VMs to cloud. Our migration approach includes: comprehensive assessment of your current infrastructure, migration roadmap and phased execution plan, hands-on migration execution with minimal downtime, validation and performance tuning post-migration, and transition to ongoing managed services. Whether you're moving from on-premise to cloud, AWS to Azure, or any hybrid scenario, we handle the entire journey. Most migrations complete within 3-6 months depending on complexity. We've migrated everything from simple web apps to complex ERP systems and databases.

You receive comprehensive visibility into your cloud environment: real-time dashboards showing infrastructure health and performance, automated alerts for any issues or anomalies, weekly summary reports of activities and incidents, monthly service reviews covering performance, availability, cost trends, security posture, and optimization opportunities, quarterly business reviews with strategic recommendations, and on-demand access to our monitoring tools and platforms. You can view infrastructure status 24/7 through our client portal. Transparency is core to our service—you always know what's happening in your cloud environment.

Security is embedded in everything we do. Our approach includes: security hardening based on CIS benchmarks and cloud best practices, automated patch management within defined maintenance windows, continuous vulnerability scanning and remediation, firewall and network security configuration, access control and identity management, encryption of data at rest and in transit, compliance monitoring (SOC 2, ISO 27001, HIPAA, etc.), security incident response procedures, and regular security audits and penetration testing. Our certified security specialists stay current with evolving threats and implement protections proactively. Your data and applications remain protected 24/7.

Absolutely! Supporting business growth is a key value we deliver. We help you scale through: capacity planning that anticipates growth and prevents bottlenecks, auto-scaling configurations that handle traffic spikes automatically, performance optimization to maximize existing resources, architecture reviews to identify scalability constraints, implementation of high-availability and load-balancing solutions, and rapid deployment of additional resources when needed. Many of our startup clients have scaled 10X or more with our support. We've architected solutions handling millions of users and processing billions of transactions. Your growth is our success.

24/7 support means our Network Operations Center (NOC) is staffed around the clock every single day. Critical issues receive <15 minute response times any time—2 AM Sunday or 2 PM Tuesday. Our team of 60+ certified cloud engineers work in shifts ensuring someone is always monitoring your infrastructure, ready to respond to alerts, and available to help. You have multiple contact methods: dedicated phone line, email, ticketing system, and for enterprise clients, direct access to your account manager. We're not offshore support reading scripts—we're expert cloud engineers who know your environment intimately and can resolve issues quickly.